Electronic Delivery Note (ePOD)

A delivery note is a document that provides evidence of the actual state of an order and is crucial for traceability. The use of traditional paper-based delivery notes involves numerous routine tasks that consume a significant amount of time and present a higher risk of errors. By implementing electronic delivery notes (ePOD), we reduce costs, improve efficiency, and gain better visibility into processes.

By implementing process digitalization, we reduce inventory levels and plan deliveries based on actual order status. Even trading companies, due to the large number of suppliers and the reduction of intermediate warehouses, find it increasingly challenging to manage paper-based forms. Automation of ordering processes and electronic documents are becoming inevitable. Consequently, the adoption of electronic delivery notes is increasingly popular among businesses. Why?

Faster internal information flow (between the back office, warehouse, and delivery personnel).
Shorter response times.
Elimination of document loss.
Ensured traceability and visibility into processes.
Key personnel can sign electronically on the delivery notes.
Documentation is sent to the customer via email.
Reduced administrative work (no manual data processing, automated invoicing, etc.).
Faster resolution of complaints (reliable data transfer, inclusion of photographs).
The company enhances its reputation with well-managed business relationships with customers.

MSP ePOD uporabnikom omogoča zajem podpisov, fotografij dostave in ostalih ključnih podatkov. V trenutku, ko se to zgodi, so podatki vidni zaledni pisarni in lahko poslani tudi prek e-pošte. Ker so informacije tam, kjer morajo biti, na najbolj zanesljiv možen način.

Delivery Flexibility
Forget about the problems of lost forms, illegible handwriting, and incomplete fields. One of the advantages of using an electronic delivery note is the ability to include bookmarks or special delivery instructions (e.g., time windows, change of delivery location, etc.). Even unplanned deliveries can be easily executed, and the documentation is instantly available in the back office and with the customer.

Capturing Signatures
Capturing the recipient’s signature is becoming an increasingly critical element of electronic documentation. When the recipient signs the device screen, the signature is attached to the document, and the signed document is visible in the back-end database at any time.

Improvement of Service Quality
Let’s admit that when a customer receives a bundle of documents for signing, which are possibly crumpled and even wet from the rain, it doesn’t leave the best impression. These situations can be avoided with digitalization. All the documentation is stored on an Android device, where the customer can also provide their signature. Since the signed documentation is sent not only to the back-end system but also to the customer’s email upon completion, the company demonstrates itself as organized and trustworthy.